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Delivery and returns

DELIVERY

The delivery of ordered articles is carried out by DHL An online tracking service is available. Couriers deliver from Monday to Friday. Delivery times are subject to change, both in the morning and in the afternoon. The courier does not inform the recipient about specific delivery days or times. Therefore, such a service cannot be requested. If the customer is absent upon delivery, the courier will leave a note or the customer will be contacted. So, it is very important to indicate a right phone number (home or mobile) to make the delivery easy. Then, it is important to indicate a delivery address where someone can collect the parcel and to specify the doorbell name. Jolly Scarpe spa will not be responsible for possible inefficiencies connected to the courier service.
The courier informs the customer through e-mail about the shipping status. The service works automatically if the e-mail address field is rightly filled in, during the order procedure. In case of deliveries to receptions (with the reclaim signature by the receptionist), Jolly Scarpe spa will not be responsible if the package will not reach the recipient finally. If a country is not included in the shipment list, it means that delivery to that country is not provided. As Jolly Scarpe spa should add some countries to the shipment list, please contact our customer care service at info@jollyscarpe.com

 

SHIPPING COSTS

Shipping costs depend on the destination country and on the weight/volume of the package. The customer will be able to see the total amount to be paid before confirming the order.

 

DELIVERY TIMES

ABROAD

The packaging process will begin 24 hours after the order has been registered. From that moment on, delivery is carried out abroad within the following 5 or more working days. Possible delays in the delivery may be caused by working matters of the courier service (Jolly Scarpe spa will not be responsible), because the articles ordered are temporarily out of stock or because of force majeure reasons. If this were to be the case, once 10 working days have elapsed (excluding Saturday and Sunday), please contact our customer care service at info@jollyscarpe.com. Delivery times could be delayed in case of festivities.

ITALY

The packaging process will begin 24 hours after the order has been registered. From that moment on, delivery is carried out in Italy within the following 4 days. Possible delays in the delivery may be caused by working matters of the courier service (Jolly Scarpe spa will not be responsible), because the articles ordered are temporarily out of stock or because of force majeure reasons. If this were to be the case, once 8 working days have elapsed (excluding Saturday and Sunday), please contact our customer care service at info@jollyscarpe.com. Delivery times could be delayed in case of festivities.

 

CHRISTMAS DELIVERIES

To ensure timely delivery of your purchase before Christmas, orders must be placed no later than 15/12/2017. Delivery before Christmas cannot be guaranteed for any orders placed after 15/12/2017.

 

CUSTOM DUTIES AND TAXES

For shipment towards non-EU countries, goods are subject to customs duties and possible taxes. Any additional tax necessary to clear package through customs will be paid in full by the recipient. If the customer refuses the goods, or if the delivery is impossible for any reason (wrong recipient address or phone number; recipient repeated absence; other reasons) a fee will be charged for the following expenses: delivery of goods + return of goods + customs clearance for the returning goods. The sum will be charged in full to the recipient. Only the value of the goods will be refunded.
Duties and taxes may differ from country to country and are charged when the goods reach their destination. For further information regarding duties and clearance, please contact your local customs offices.

 

 

WITHDRAWAL RIGHT

  1. The withdrawal right, in compliance with the Legislative Decree dated 6.9.2005 no. 206 art. 52, lies in the customer’s right to back out of the contract by returning the purchased products, with a consequent price refund or goods replacement.
  2. The withdrawal right can be exercised by sending a written communication to Jolly Scarpe spa within the following 14 days. To request the authorization to return an order it is necessary to send a request by email to info@cjollyscarpe.com stating:
    •    Nr. of order
    •    Date of order
    •    Date of receipt of the goods
    •    Code and name of the purchased product
    •    Size
    •    Reason for return
  3. The essential condition to exercise the withdrawal right is to return the purchased items in a good preservation state, without removing the original labels. The returned items must be accurately packed in order to protect the original covers from any damage, writing or labelling.
  4. Items must be returned within 14 days upon receivement, at the following address:

Jolly Scarpe spa

Via Feltrina Sud, 172

31044 Montebelluna (TV)

Italy

 

It will be the customer care office to authorize the return by sending an email to the customer.
After receipt of the return and after verification of the condition of the goods, we will proceed with the refund on the same Credit Card used by the customer at the moment of the order. The necessary time for receiving the credited amount may vary depending on the bank.

  1. The refund does not include transport charges, both for delivery as well as for the replacement of goods. In case of purchase not accepted with custom duties, the refund will not include custom duties.
  2. No replacements or refunds are possible for customized products.

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We will confirm your order starting August 28, 2017.
Have a great Summer Holiday!